Terms & Conditions

Last updated: January 15, 2026

1. Introduction

1.1 These Terms & Conditions ("Terms") govern the services provided by Mr. Fix Senior Inc. dba Mr. Fix Senior (“we”, “us”, “our”, "Company"). By subscribing to one of our Membership Plans (also known as "Subscription") and/or scheduling an onsite visit or remote consultation (collectively “Services”), you (the "Client" or their agent) agree to be bound by these Terms.  

2. Services Offered

2.1 Our Services may include repair, maintenance, and installation across the various categories, including but not limited to, general support around the house, minor plumbing and electrical, home safety, security, electronics, appliances, pest control, furniture, vacation check-ins, contractor management, seasonal, and HVAC.

2.2 Our Services do not include large-scale renovations, structural work, or any tasks requiring licensed trades beyond our scope. If a project requires such Services, we may refer you to a qualified contractor.

2.3 All Services are subject to availability and the scope agreed with you in advance. In the case of Membership Plans, Services include scheduled visits and additional perks as outlined in your chosen plan; otherwise, Services are delivered on a pay-as-you-go basis (see Section 4).

2.4 Each on-site service visit will be invoiced for a minimum of two (2) hours, according to our published pricing, with any subsequent service time invoiced in one (1) hour increments. Contractor management shall be billed in thirty (30) minute increments.

2.5 The service duration shall commence upon arrival at the client’s residence and acknowledgment by the client, and conclude upon completion of the agreed work and the removal of all tools and equipment from the premises.

3. Membership Plans

3.1 By subscribing to a Membership Plan, you agree to pay the applicable monthly or annual fee in accordance with the Company’s published pricing. Membership Plans automatically renew on a monthly or annual basis, as applicable, unless cancelled with prior written notice.

3.2 Your membership becomes active once your first payment has been successfully processed. From that point, you are entitled to all applicable benefits of your plan, such as discounted hourly rates, remote support access, and priority scheduling privileges (where included).

3.3 Each membership plan includes one (1) guaranteed, scheduled 2-hour visit within its defined service interval, for example every three (3) months for Bronze, every two (2) months for Silver, and monthly for Gold.  These visits will be scheduled within 1 month after payment for the applicable service interval has been received in full. If payment is not received or is delayed, the included visit will be postponed until payment is made. 

3.4 Memberships may be cancelled, upgraded, or downgraded at any time upon written notice. In the event of cancellation, no refunds shall be issued; however, any payments already made will remain on account, for a period of 12-months, as a credit applicable toward a future on-site service. In the event of upgrades or downgrades, the revised membership rate shall take effect at the next billing cycle, and the initial payment under the new plan shall be prorated to reflect payments previously made under the former plan.

3.5 All member fees, discounts, perks and entitlements are subject to change at the Company's sole discretion. 

4. Pay-As-You-Go Services

4.1 Members and non-members may request Service visits on an as-needed basis (also known as "Pay-As-You-Go"). Such Services will be billed at the standard rates set out in the Company’s published pricing.

4.2 Members are entitled to discounted pricing on standard Pay-As-You-Go rates based on their Membership Plan, as set out in the Company’s published pricing.

4.3 All fees are subject to change at the Company's sole discretion. 

5. Scheduling & Property Access

5.1 For subscription members, priority scheduling is provided according to the level of membership chosen and does not include external scheduling of licensed trades. Priority scheduling reflects preferential access but does not guarantee appointment availability or Service within a specific timeframe.  For non-members, scheduling is on a standard basis, subject to availability.

5.2 You must provide reasonable access to your premises at the scheduled time.  If our access is delayed or prevented, additional fees may apply and/or scheduled visits may be rescheduled.

5.3 The Client is responsible for ensuring reasonable and legal parking is available at the service location for the duration of the appointment. Where free parking is not available, any parking fees, permits, or related charges incurred in connection with the Services will be the responsibility of the Client and may be added to the invoice.

6. Materials, Parts & Additional Costs

6.1 We are equipped with standard tools and equipment for each job.  Unless otherwise agreed, you are responsible for providing or paying for parts, materials and/or equipment required for Services beyond standard labour. 

6.2 If additional work, materials, or equipment outside the original scope or standard Services are identified, the Company will notify you and obtain your consent prior to proceeding.

6.3 If required, and subject to your prior approval, the Company may travel to a local hardware store or other appropriate supplier to purchase or rent necessary supplies, materials, or specialized equipment. Time spent obtaining such items shall be charged as part of the hourly service time.

7. Payment Terms

7.1 All payments are due upon receipt.

7.2 You agree to pay all applicable taxes, fees, or surcharges in addition to our quoted service price.

7.3 Failure to issue payment when due may result in the interest, suspension or termination of Services until the account is brought current. 

7.4 We accept payment by cash, cheque, debit, all major credit cards, pre-authorized payment (PAD), and electronic fund transfer (EFT). 

8. Cancelling or Postposing Visits

8.1 We require at least forty-eight (48) hours’ notice to cancel or postpone an onsite visit. Cancellations or postponements made with less than forty-eight (48) hours’ notice may result, at our sole discretion, in the visit being forfeited or a cancellation fee equal to fifty percent (50%) of the first two (2) hours of the scheduled service. 

8.2 We reserve the right to cancel or modify scheduled visits for reasons including but not limited to weather, emergencies, inability to access the premises, staffing shortages, holidays or any operational issue.  We will notify you as soon as possible and schedule an alternate visit at the earliest available time.

9. Warranty, Liability & Insurance

9.1 All labour provided by Mr. Fix Senior Inc. is guaranteed to be performed in a professional manner. In the event of faulty workmanship we will re-visit and correct such work at our discretion, provided the issue was reported in writing within 15 days of the service date.  

9.2 We do not warrant parts, supplies, materials, equipment or systems, and we are not liable for failure of such items.

9.3 Our total liability under or related to these Terms is limited to the amount you have paid for the Services in question. We will not be liable for consequential, indirect, or punitive damages.

9.4 You agree that all persons entering your home do so at your own risk. We are not liable for any injury or damage except to the extent caused directly by our gross negligence.

9.5 The Company maintains Commercial General Liability insurance in accordance with industry standards for the Services provided. Any insurance coverage is subject to the terms, conditions, exclusions, and limits of the applicable policy. Nothing in these Terms shall be construed as a waiver of any limitation of liability set out herein.

10. Scope Limitations

10.1 The Services expressly exclude major trades work requiring specialized licences or permits, including but not limited to major plumbing, structural renovations, and complex or high-risk electrical work (such as panel upgrades, service changes, or high-voltage installations). For clarity, minor electrical and plumbing tasks—such as replacing light fixtures or faucets—may be performed where permitted by applicable law. Where a licensed specialist trade is required, we may assist in coordinating a qualified contractor, and you will be responsible for any additional costs incurred.

10.2 Our membership or service visit hours may not cover large-scale projects or emergencies. These will be quoted separately and may incur different terms.

11. Privacy & Data Protection

11.1 We collect personal information, including and not limited to name, address, phone number, and email address, required to schedule and perform Services.  

11.2 By using our Services, you consent to our use of your contact information for billing, scheduling, marketing, and service-related communications.  

11.3 We will not sell your personal information to any third party organization and will make commercially reasonable efforts to protect your data.  

12. Termination

12.1 We may suspend or terminate your membership or scheduled service without refund if you breach these Terms, provide false information, or engage in conduct that endangers our workers or property.

12.2 On termination, any outstanding fees become immediately due. Memberships terminated may not receive a refund unless.

13. Changes to Terms

13.1 We reserve the right to update or modify these Terms at any time and without notice. When we do, we will post the updated Terms here and indicate the effective date. Your continued use of our Services after such changes means you accept the updated Terms.

14. Governing Law & Dispute Resolution

14.1 These Terms are governed by the laws of the Province of Ontario.

14.2 Any dispute relating to these Terms or our Services shall be brought exclusively in the courts of the Province of Ontario.

15. Entire Agreement

These Terms constitute the entire agreement between you and Mr. Fix Senior Inc. regarding the Services and supersede all prior agreements, understandings, promises or representations.

If you have any questions about these Terms, or would like a printed copy, please contact us at:

Mr. Fix Senior Inc.

Phone: 1-833-MR-FIX-SR (673-4977)

Email: info@MrFixSenior.com 

Mailing Address: 19-13085 Yonge Street, Suite 125, Richmond Hill, ON L4E 0K2

Thank you for choosing Mr. Fix Senior. We look forward to helping you maintain a safe, comfortable and worry-free home.

Yours truly, Mr. Fix Senior Team